Frequently Asked Questions
Everything you need to know about your Juilliard Store shopping experience.
What is your standard shipping timeframe?
Orders are typically processed within 1-2 business days. Domestic standard shipping usually takes 3-7 business days, while expedited options are available at checkout.
What is your return policy for apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain clearance items are final sale.
How do I determine the right size for me?
Each product page includes a detailed size chart. We recommend measuring a similar garment you already own to compare dimensions for the best fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.